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Frequently asked questions
General Questions
General
Complete MBA charges either a percentage of receivables collected or a flat monthly rate for all providers.
Yes, we are! We'd love to discuss how we can be an extension of your team.
Yes, we have a dedicated telephone number and email address specifically for patient communications.
Yes, we do offer training. We rely heavily on information collected from the Front Desk, staff training will reduce the number of claim denials due to front desk errors.
At Complete MBA, all staff members are required to be HIPAA certified. In addition to ongoing training, we use encryption in any correspondence that contains PHI.